How Ubale handles your information

Last updated: June 1, 2026

This Privacy Policy explains how Ubale collects, uses, shares, and protects information when creators and supporters use our website, creator pages, dashboards, payment flows, and embeds.

Information we collect

Account information, such as your name, email address, password, username, and creator profile details.
Payout information, such as your mobile money provider, payout number, pending payout changes, and payout verification status.
Supporter and transaction information, such as donation amount, donor name, donor email, message, payment reference, payment status, and campaign details.
Technical information, such as device, browser, IP address, pages visited, and basic usage data that helps us operate and secure Ubale.
Messages you send us when you contact support or report a problem.

How we use information

To create and manage creator accounts, creator pages, campaigns, links, website embeds, and dashboards.
To process supporter payments, show checkout totals and processing fees, send payment confirmations, manage payouts, and show creators their support activity.
To verify payout changes, apply payout safety checks, and help prevent fraud, abuse, unauthorized account access, or payment disputes.
To respond to support requests, improve Ubale, fix bugs, and communicate important product or policy updates.
To comply with legal, tax, payment, fraud prevention, and platform safety obligations.

Payments and service providers

Ubale works with third-party payment and infrastructure providers, including payment processors and mobile money partners, to process transactions and payouts.
These providers may process information needed to calculate and charge processing fees, complete payments, confirm payment status, prevent fraud, or send money to a payout number.
Ubale does not sell your personal information.

What creators and supporters can see

Creators can see support activity connected to their page, including amounts, donor names, messages, campaign references, and dates where available.
Supporters may see public creator profile information, campaign information, creator links, and payment confirmation pages.
Do not include sensitive personal information in public bios, campaign descriptions, links, or donation messages.

Cookies and local storage

Ubale may use cookies, local storage, and similar browser technologies to keep you signed in, remember preferences, protect accounts, and understand basic site usage.
You can control cookies through your browser settings, but some parts of Ubale may not work correctly if browser storage is disabled.

Data retention and security

We keep information for as long as needed to operate Ubale, provide support, resolve disputes, prevent abuse, meet legal obligations, and maintain transaction records.
We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security.

Your choices

You can update your creator profile, links, and payout details from your dashboard.
You can contact us to ask about access, correction, deletion, or account closure. Some transaction, payout, fraud prevention, or legal records may need to be retained.
If you believe someone is misusing your personal information or intellectual property on Ubale, contact us so we can review it.

Contact us

Questions about this Privacy Policy can be sent to chimzedev@gmail.com.